We seek to maintain constant, open and dialog with all the people and entities involved with our Group. We always aim to improve: to this end, stakeholder input is essential.
The Code of Ethics summarizes our behavior towards all Group stakeholders, expressing concepts further developed in a series of documents, both contractual and non-contractual, which regulate various relationships in detail.
We believe that a balanced, honest and pragmatic relationship with stakeholders is a prerequisite for the management of a business that is sustainable for the long term. This is precisely why we maintain ongoing relationships with everyone, convinced that open dialog is an opportunity and source of growth.
How we interact with different stakeholders
|
Stakeholder |
Communication method |
Frequency |
Objectives |
Commitment |
Stakeholder examples |
|
Our people |
Training |
Constant |
Motivation |
Respect for equal rights and opportunities |
In-shop staff; |
|
Internal communication |
Constant |
Sharing of principles and strategies |
Adequate compensation and services for a better quality of life |
Factory and office staff |
|
|
Meetings |
Constant |
Training |
|||
|
Our customers |
Customer service |
Constant |
Loyalty satisfaction |
Customer satisfaction |
Brick-and-mortar customers |
|
Brick-and-mortar and online shops |
Constant |
Understanding demand |
Going from a multi-channel to entirely-integrated system |
Online customers |
|
| Social networks |
Constant |
Assistance Quickly responding to market demands |
Potential customers |
||
|
Suppliers |
Meetings |
Constant |
Provision of suitable products and suitable prices |
Promotion of advanced standards in terms of quality and the environment |
Supplier employees |
|
Visits to suppliers |
Occasional |
|
Third-party manufacturers |
||
| Verification |
Upon request |
Sharing of the Code of Ethics |
Respect for civil and human rights and international standards in terms of the quality of the work | ||
|
The community |
Meetings with local community leaders |
Constant |
Optimize the ability to intervene |
Promote economic and social development |
Foundations or non-profit entities Public administrations |
|
San Zeno Foundation |
Constant |
Support youth activities |
Universities |
||
|
Meetings for sponsorships or contributions |
Upon reques |
Civil society |
|||
|
The environment |
Technical engineering offices |
Constant |
Constantly improve environmental practices |
Quality while respecting the environment |
Residents in the areas where we manufacture our products |
| Periodic |
Reducing the impact of our business |
Governments |
|||
|
Board of Directors |
Identify suitable KPIs |
Recycling and reducing waste |
Environmental protection organizations |
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